At Audio Elite Zone, we engineer our amplifiers, enclosed subwoofers, and connection systems to deliver peak performance. We apply the same standard of excellence to our customer service. If your audio component isn’t performing to your elite standards, our streamlined returns and exchange process is designed with precision and care.

Key Policy Highlights

Return Window: 15 days from the date you receive your order.

Condition: Items must be unused, in original packaging, with all accessories and manuals.

Process: Initiate a return request via email, receive an RMA, ship the item back to us.

Refunds: Issued to original payment method within 7-10 business days after we receive and inspect the return.

1. Our Return & Exchange Promise

We stand behind the unbeatable quality of every product we sell. Whether you’ve purchased amplifiers, car audio dash kits, Bluetooth® receivers, or classic adjustable accessories, we want you to be completely satisfied. If you’re not, we’ll make it right—efficiently and transparently.

2. The Return & Exchange Process (Step-by-Step)

Step 1: Initiate Your Request (Within 15 Days)

Contact our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The product(s) you wish to return or exchange
  • The reason for the return
  • Whether you prefer a refund or an exchange (if exchanging, specify the desired product)

Step 2: Receive Your RMA & Instructions

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship any item back without an RMA number—it ensures your return is processed accurately and promptly.

Step 3: Package and Ship

Securely pack the item in its original packaging with all included parts, cables, manuals, and accessories. Include a copy of your original invoice or packing slip. Affix the provided shipping label (if applicable) or ship to the address provided in your instructions.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective item. We recommend using a trackable and insured service (like DHL or FedEx) for your protection.

Step 4: Inspection & Processing

Once received at our San Jose facility, our quality team will inspect the item (typically within 3-5 business days). Upon approval, we will immediately initiate your refund or ship your exchange.

3. Return Request Email Template

To streamline your request, you may copy and use the template below when emailing us.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Audio Elite Zone Customer Service, I would like to request a return/exchange for my recent order. Order Number: [Please insert your order number] Product(s) for Return: [e.g., 1x XYZ Amplifier, 1x ABC Enclosed Subwoofer] Reason for Return: [e.g., Incorrect item, Defective, Changed mind, etc.] Preferred Resolution: [Refund to original payment method / Exchange for (specific product)] I confirm that the item(s) are unused, in their original packaging, and include all accessories and manuals. Please provide the RMA number and return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Phone Number – Optional but helpful]

4. Refunds: Timing & Method

We apply the same precision to financial transactions as we do to audio signal processing.

  • Timing: Refunds are processed within 7-10 business days after we receive the returned item and complete inspection.
  • Method: All refunds are issued to the original form of payment used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Notification: You will receive an email confirmation once your refund has been issued. The time it appears on your account depends on your bank or PayPal’s processing times.
  • Original Shipping Costs: Standard shipping fees ($12.95) are non-refundable. Free shipping promotions are applied as a discount; if a return brings the order subtotal below $50, the equivalent shipping cost may be deducted from the refund.

5. Items That Cannot Be Returned

To ensure the safety, hygiene, and performance integrity of our specialized audio products, the following items are final sale and cannot be returned or exchanged unless they arrive defective or damaged:

Non-Returnable Products:

Hygiene & Safety Audio Connections & Connection Systems that have been opened or removed from sealed packaging (e.g., cut wire, terminated cables, opened connector kits).

Clearance All Closeout Specials & Closeouts Specials – These items are priced final clearance and are sold “as-is.”

Personalized Custom or Made-to-Order Items – Any product modified per customer specifications.

Software/Digital Opened Software or Digital Download Products – Once accessed, these cannot be returned.

Damaged by Customer Any product that shows signs of misuse, installation attempts, physical damage, or is not in its original condition.

Analysis Note: Based on the website menu featuring “Closeout Specials” and “Audio Connections,” and industry standards for hygiene/performance-critical components, these categories have been identified as non-returnable.

6. Exchanges

Need a different model of amplifier or a different size dash kit? We’re happy to help.

  • Exchanges are subject to product availability.
  • You will be responsible for any price difference and additional shipping costs.
  • The exchange process follows the same steps as a return. Clearly state your desired exchange product in your initial request.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact us at [email protected] within 48 hours of delivery. Please provide photos of the damaged product or the incorrect item received. We will cover all shipping costs to correct the issue and will expedite a replacement or correct shipment immediately.

Need Help? Contact Our Support Team

Your trust is our priority. For any questions about this policy or to start a return:

Email: [email protected]

Mailing Address (Returns):
Audio Elite Zone – Returns Department
2375 Grant Street
San Jose, CA 87565, USA

Processing Time: We aim to respond to all inquiries within 24-48 business hours.Shop with Confidence. Pay with Ease.

Unbeatable Prices, Unbeatable Quality.